Looking For a New Scooter? 5 Things You Should Know Before Buying Online

Written By Rick Graver


featuring Golden’s Buzzaround XLS HD

Hey there, neighbor! Richard here. If you’ve been around Northern Nevada for a while, you’ve probably seen our big, bright yellow building over on 555 Gentry Way in Reno. We’ve been a part of the Reno community for 37 years now, and in that time, we’ve seen just about everything when it comes to mobility equipment.

Lately, I’ve noticed a lot of folks getting tempted by those "too-good-to-be-true" deals they see on big internet-only websites. Look, I get it: ordering a mobility scooter with one click from your couch sounds easy. But buying a piece of medical equipment isn’t like buying a pair of socks or a new toaster. This is your independence we're talking about!

When you buy online from a giant warehouse halfway across the country, you’re often signing up for a massive headache you didn't bargain for. Before you click "Add to Cart," I want to share a few things we've learned over the last nearly four decades about why staying local is the safest and smartest move you can make.

Here are 5 things you absolutely should know before you buy a mobility scooter online.

1. The "Box on the Porch" Headache

When you buy a scooter from an internet-only retailer, it usually arrives in a giant, heavy box dropped off at your curb or front porch. Now, who’s going to bring it inside? Who’s going to unbox it, dispose of all that cardboard and foam, and: most importantly: put it together?

Most online scooters require some level of assembly. If a wire is loose or a bolt doesn’t line up, you’re the one stuck on a customer support line with someone who has never actually touched the product.

At Medtech Services, we do things differently. When you buy from us, we handle everything. We assemble the scooter, test every single function, and make sure it’s 100% ready to roll. We don’t just hand you a box; we hand you the keys to your freedom, fully charged and ready to go.

2. You Can’t "Test Drive" a Website

I always tell people: You wouldn't buy a car without sitting in the driver’s seat, right? Why should your mobility scooter be any different?

Every body is unique. A scooter that looks great in a photo might have a seat that’s too firm for you, or a tiller that’s hard for your hands to reach. Maybe the floorboard is a little too narrow for your comfort, or the turning radius isn’t quite tight enough for your hallway at home.

That’s exactly why we built our massive 10,000 square-foot showroom right here in Reno. We want you to come in and try before you buy. We have rows and rows of mobility scooters and power wheelchairs ready for a test drive. You can feel the cushion, test the controls, and see exactly how it maneuvers. Our expert team has the knowledge to point out features you might not even know you needed.

3. What Happens When Something Breaks? (And it will!)

This is the big one. Even the highest-quality mobility scooters need maintenance. Batteries eventually wear out, tires need air, and sometimes electronic components need a tune-up.

If you bought your scooter from an "internet-only" store, good luck getting it fixed. Most of those companies don't have a single mechanic on staff, let alone a local shop. You might be told you have to ship the entire 200-pound scooter back to a warehouse in another state at your expense just to get a warranty repair.

We offer superior service after the sale. We don't just sell you a product and wish you luck; we stand by everything we sell. We have a dedicated, on-site service facility and expert technicians who know these machines inside and out. If you have a problem, you bring it back to the same friendly faces who sold it to you. No headaches, no shipping boxes, no weeks of waiting. We are here to keep you moving for the long haul.

4. Expert Knowledge vs. an Algorithm

The internet is great for many things, but it isn't an expert in your life. When you browse an online store, you’re just looking at pictures and specs. You aren’t getting the benefit of 37 years of experience helping thousands of people in Northern Nevada.

Are you planning to use your scooter primarily inside your home, or do you want to take it out on the paved paths around Reno? Do you need a vehicle lift to transport it? Is a compact 4-wheel model better for your stability than a 3-wheel version?

We take the time to ask these questions because we treat our customers like family. As one of our recent reviews said, our team is known for their "professionalism and making it easy to do business." We want to make sure you get the right solution the first time, not just the one that’s currently on sale in a web banner.

5. Supporting Your Local Community

When you shop at Medtech Services, your money stays right here in Northern Nevada. It supports local jobs and a business that has been a pillar of the Reno community since the 80s. We aren't a faceless corporation; we’re your neighbors.

We pride ourselves on being "tried and true." When you walk through our doors, you’re getting a commitment to quality that an internet algorithm just can’t provide. Whether you need bathroom safety products, hospital beds, or a custom-fitted scooter, we treat every interaction with the care it deserves.

Solutions That Work!

We know that maintaining your independence is vital to your quality of life. Don't gamble that independence on a website that won't be there for you when you need a repair or an adjustment.

Save yourself the stress and shop local!

We invite you to COME VISIT US at our showroom. You can't miss us: we're the big yellow building at 555 Gentry Way, Reno, NV 89502. Come meet the team, have a seat in a few different models, and let’s find the perfect mobility solution for your lifestyle.

Ready to find your perfect ride?

At Medtech Services, Inc., we don't just sell equipment: we provide freedom. We’ve been doing it for 37 years, and we’d be honored to help you next. See you soon!

Rick Graver